Saturday, February 15, 2014

Why I Like #FlipKart Online Shopping. Genuine experience as a avid online buyer

I like Flipkart because,
  1. Best search engine to recommend what you want, better than Amazon, Google, eBay...... Full 5 point rating
  2. Always able to get my favourite book, mobile, laptop, accessories, fragrances, essential oil, massage oil & other household items
  3. Book & mobile recommendations, search engine algorithm is intelligent, always give better options than what I want... Kudos to #Flipkart tech guys. I end up buying more books :). Combo deals on books is amazing & they give genuinely good deals.
  4. Decent price for mobile phones
  5. Superfast delivery in metros, 2-3 days
  6. Books are quality checked before dispatching. Other products are usually pre-packed by manufacturer
  7. Site opens & pops up with results quickly, mind blowing, within 2 second & 90% accurate.
  8. Check out is quick & easy, with 2-4 second.
  9. When I purchased mobile, they mailed me pdf of service centres as well.... Good :)
  10. Correct result, even if there is typing error. ex pwr blank, power bankl... intended "Power Bank"
Areas of improvement
  1. For non metro, they take too much time to deliver, mobiles for Agra/Varanasi friends delivered on 4th/5th day..benefit of doubt, logistics partner might have delayed.
  2. Books packaging is bare, transit damage to 2 books was avoidable.... give benefit of doubt, a rare case !! Need to strengthen QC packaging department
  3. Never ever got email or telephonic response by customer care, reason for delay of mobile delivery at Varanasi... not a major issue, because I could track online.
  4. Imported books are overpriced. Ended up buying imported books at #Amazon, #Infibeam, #HomeShop18
  5. Comparison of mobile features need to be intelligent, Apples with Apples & Oranges with Oranges.... Benefit of doubt because manufacturers usually share limited data
  6. Mobile & IT shopping overall experience be as good as shopping books (speed of correct search & best product match recommendation can improve)
Wish list
  1. Option of paying nominal extra for next day delivery at Metro & timed delivery
  2. "Intimate when available"  appears as "Notify Me" for out of stock products option is not prominently highlighted, although it is auto populated with my email Id when I click on item view.... It should be easy clickable for single/multiple items in initial (first page) product search result itself.
  3. Authentic pricing of imported books, these days I shop foreign author books a lot.
  4. Customer care response, by a human being (I hate automated stuff) is as fast as their search results
  5. Intuitive IT, accessories shopping (search results recommendation)
  6. What is not there in a IT product should be mentioned, example TAB without SIM, Laptop without Bag
  7. Toys & learning games at better/genuine price (for 2-10 yrs age group)
  8. Search on the basis of what is; Inside book, Book reviews, Book content & Book summary as done by third parties. ex Buying specialised books on gender diversity, gender intelligence, appreciative enquiry need to improve
  • This is authentic & non-paid recommendation of my buying experience on Flipkart since past 4 years. 
  • One of the Director of Flipkart is my professional acquaintance. I am networked with many Flipkart team members on LinkedIn.
  • We had backend collaboration with Flipkart to source imported books.
  • We have exited books category.
My favourite portal for book search is Flipkart, 
Best Wishes to Team #FlipKart :)

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