Saturday, May 25, 2013

17 Tips, Best Practices How to write FAQ? As done by me

FAQ help in quick decison & fast order by online customer, it saves the time,money & efforts of both parties.
This is actual content of FAQ as written by me for my spouse shop, selling primarily jewelry & apparels to Indian & US/UK buyers on Ebay

  • Item details
  • Shipping
  • Combined shipping
  • Payment
  • Returns
  • Other
  • All answers


Q. How can you save time and have informed, happy buyers?
A. Create a Q&A to quickly give buyers the information they need.

Q. Why Buy on Learning Ratnas Lifestyle™?
A. We are earning your trust since past 11(Eleven) years, buyers have recognized & rewarded us with Power Seller Status on Ebay, a designation which reinforces our commitment & responsibility towards community values & buyers.
We have 2 shops on Ebay; www.ebay.in/LearningRatnas™ & www.stores.ebay.in/LearningRatnasLifestyle™

Q. Contact Us: Bangle/Ring Size & Largest Range
A. The common/default size for bangle is 2.6, we also ship 2.4/2.8; (2.2/2.10 availability is selected & may be delayed). Most of the fashion rings are of adjustable size, however Pl mail us your Bangle/Ring size. For Pendant & Chains; size if applicable shall be mentioned in description.

Q. Women Entrepreneur Leading The team
A. The team is led by women entrepreneur Mrs. Simardeep Kaur, at New Delhi. We aim to be Platinum Power Seller on Ebay & ISO 9001:2008 certified company

Q. Branded Shirts: Louis Martin™
A. Louis Martin Men's Casual Shirts is our inhouse production, primarily catering to bulk sale at our outlet/showroom at Karol Bag. All shirts are manufactured at state of the art, 2 plants & Bio Washed to maintain softness of fabric. We can also manufacturer as per your customised design/requirement.
Fabric is sourced from mills at Surat/Ahmedabad. to your location

Q. Combined & International Shipping
F. Most of the orders (India) are having complimentary shipping.We also ship worldwide at nominal additional expense. We use Fedex/UPS/DHL for international shipments. Pls mail us your Country, City/State & Zip Code for exact char

Q. Return
A. Learning Ratnas Lifestyle™ offers you the flexibility to exchange/return jewelry with no questions asked (if done within 2 days of receipt). The jewellery has to be unopened/new/unused/original packaging. Shipping expenses which are included in price as consolidated amount (total value) are not refundable & deducted from the cost.

Q. Return Courier Expense
A. Shipping expenses which are included in price as consolidated amount (total value) are not refundable & deducted from the cost, approximately Rs46/- OR Rs58/- are incurred for single parcel less than 250 gm. Courier expense for returning the item is to be paid by buyer, we may take courier expense for sending the replacement item.

Q. Why we accept Return ?
A. We offer these because we want to make sure the product really makes you happy, and we have an enduring relationship with you as our customer. However, such exchanges will be subject to certain terms and conditions, (all rights reserved).

Q. Quality & Workmanship
A. Every piece is individually hand-made, unique & cannot be exact replica of other. Our jewellery satisfies the most exacting European international standards for raw material, design and quality. All products are lead/harmful chemicals free & made by adult artisans only (no child labor is being used).

Q. Certification for bulk/wholesale orders
A. For Bulk wholesale orders, on demand, we can provide certification of raw material used; gemstones, artificial diamond, Swarovski crystals/diamonds, pearl (natural/cultured); origin of raw material, polish, Gold plating & no child labour being used. For internationally sourced/imported jewellery, we can provide manufacturer details & country of ori

Q. Styling & Design
A. Learning Ratnas Lifestyle™ is well in tune with changing tastes and trends. We keep pace with the trends for everyday and special occasions. This is one of the reasons why you have a wide choice of contemporary, classic and modern designs with our listings on our Ebay Shop, including the latest international designs. You will never make a fashion f

Q. Images & Description
A. We use high quality/resolution Canon Digital Camera. Please note slight variation in image-colour can be there due to limitations of camera lens (it can never replicate human eye). We also help you find the best fit for taste and budget. This makes us your accomplices in shopping, not sellers selling to you. Kindly mail us queries you have.