Tuesday, November 29, 2016

If you are in relation or business

If you are in relation or business, and are able to understand & appreciate the gender-based thought process of your companion, associates, employees & prospects; 

you're going to be happier, more productive


Thursday, September 8, 2016

We also teach, How to manage failures, it's important :)

We also teach, How to manage failures, it's important :)

To fail is natural, the desire to always win & have a upper hand is sure recipe for stress leading to depression.

Friday, June 3, 2016

Captivating gender smart sales professional shoppers stop, Indepth

General Motors, Captivating Gender Smart Professional

Sales training and new product launch done over a period of 2 year at General Motors for Chevrolet via SLS (Strategic Learning Solutions)

Shoppers Stop, Captivating Gender Smart Professional



Detailed induction done for Shoppers stop, Metro Cash & Carry, Decathlon via Chitkara School of Sales & Marketing


Ford, Captivating Gender Smart Professional



Training done for Ford India Limited, Via Ford Training Academy (Sewells Group)

Baba Global, Employee Engagement Workshops



Video of AGM & employee engagement activities done over a period of 1 year at BABA Global Noida along with my Partner Harmeet Singh via Business Alchemist

Godrej Industries, Gender Diversity "Sabhya Samaj" workshop


Gender Diversity inclusion: How to make workplace welcoming place for women done in Hindi Titled "Sabhya Samaj", at Godrej for 400 participants over 2 week

Wednesday, May 11, 2016

True incident: How husband can identify, spouse harassment by another woman at workplace

Caution: may be offensive, however this is true incident

During lunch, colleague mentioned about silly mistakes by his spouse, financial implications and stress there-off. He was concerned about her increased frequency of mistake in counting cash and she being branded careless by others.

I was curious to learn more about his spouse;
  1. She is working at leading MNC bank at front office cash collection seat
  2. Her reporting manager is a woman, same person since last 1 year
  3. She is 4 month pregnant
  4. She had a miscarriage year ago
  5. They are desperate for a child after 4 year of marriage
  6. His parents & spouse does not get along too well
I suggested him to leave office early & go along with his spouse to a park/movie, I also indicated that I suspect something strange at her workplace and I would be keen to learn more about her woman reporting manager. He has to only encourage his spouse to speak and listen, listen, listen about;
  1. Her family
  2. Her relations with her husband
  3. How many kids she has
  4. Whatever information he can get
He revealed he never ever did this, his spouse cried after he listened to her & he hugged her He also felt bad for not listening & giving her attention. 

After I heard all about his spouse manager, I asked him to go on leave for next 3 days & get his spouse transferred to some other location, preferably nearer to his home & new reporting manager should be parent; it's mandatory if he has to ensure safe motherhood. They did it & she became happy mother of a healthy child in due course of time, Now they have two kids.

What was wrong at her first workplace... Caution this may be offensive, however true
  1. Earlier manager, a woman was childless after more than 8 year of marriage
  2. She was having affair with another man
  3. Her Husband also had a affair with another woman
  4. They used to maintain flashy lifestyle, expensive cars, clubbing..etc
  5. Worst, She used to taunt another women for they, expressing their feminine side
  6. She never had lunch with team & if she smiled, it was plastic/artificial one
  7. She used to give inappropriate comments about his expecting spouse morning sickness & she spending excessive time in washroom. She used to make her feel guilty... always.
God Bless everyone !!

 

True Incident: CEO's Corporate target to reject participants, how I managed adherence & still achieve 100% retention

This is true incident

8 years ago while working with leading telecom company, the company CEO gave me target to reject minimum 20% of participants. He also sarcastically remarked that  I am too friendly & play favorite by passing/certifying all participants. He also quoted statistics by my team members about their rejection ratios. (PS these members were reporting to me).

I was pained by CEO's decision to axe non performers in sales, as identified during training (induction).

The 13 day and 4 day sales induction/training was exhaustive, perhaps best in the industry, competitors often tried to replicate the same.

I could easily identify those who would not be able to with-stand rigor of final certification process. However took HR's recruitment team in confidence & suggested we can save cost & efforts if we decide to give opportunity to those who who do not clear sales certification in other verticals

All people are not made to be in sales profession and psychometric test have only 60% reliability, we should explore offering them option in Customer care, Retention, Back-end, Collection after we give them two chance to perform in sales vertical..... they agreed.

We are first a human being, was always at back of my mind, always wanted to keep people who are starting their career in high positive self esteem, used to refer potential would be failures to their team leader & suggested they should be given exposure in field before we take a final call. Senior sales person was assigned as mentor for 3 week and these participants were given decent hand holding.

Now they were allowed to appear in final certification for sales after their consent. They were given option to delay final certification for upto 30 days, they could always request for change in function anytime during these 30 days. We achieved 100% retention of new joinee in company. 

CEO was happy, because statistics & graphs reflected rejection ratio in sales training and HR was happy to save hiring cost.

PS: I was pained; how cruel & dehumanizing hiring and corporate culture can be, many participants used to come from humble rural background, sometimes selling of their meager assets to start a new life in city. Many used to bribe HR recruiter and often realistic picture as to what sales involved was never given.


Monday, May 9, 2016

True Experience: How I facilitate grooming session for women

Photography courtesy Emirates

When I started my career, Training women how to groom, was most difficult session for me & I was always scared, lest woman is offended.

Now, before I start session, 
  1. I gracefully acknowledge, that this is perhaps challenging session because every participant is unique.
  2. Session starts with video clips of aviation & hospitality service videos.
  3. QBD- followed by question based discussion , do you think these Women-Men earn respect, the way they groom and carry on themselves. What is the hidden message in dress code.
  4. What do, you like the best in their grooming, etiquette & communication. 
  5. What would happen if they are not well groomed, lack manners.
  6. Then I share my experiences, my conversations with Emirates, Jet Airways flight attendant & hostess of leading 5 star hotels. Why they groom that way. Kind of shoe they wear & also jewellery worn by women.
By God's grace all sessions end on a Happy Note 

Thursday, May 5, 2016

True Story, Why God Created Girl, answer by 4 year old daughter .... And home was saved, divorce idea dropped

This is a true story

Gathering of more than 200 relatives.
High profile drama on final judgement day, divorce proceedings between well known family at Delhi.

Requested for close door meeting, separate meeting with Girl's father, Boy's Mother & Husband-Wife-Child

In first two separate meeting with Girl's Father & Boy's mother, they wanted honorable face saving formula & marriage to be saved, institution of  family values to prevail.

The girl has all the complaints about her husband & of course she is driving me crazy with complaints, I feel she is in low self esteem, she avoids eye contact, incoherent speech, may be ???.

The boy is upset with her habit of always nagging & complaining attitude, Her always correcting attitude & commented he has not married a teacher.

Then I asked,  little 4 year old daughter of the couple, Why God, created Girls.
The reply was, "God has created her to hug her father, when he comes home after work, her father is the best father, because he works hard & loves her".

I called her father bad boy, Then she gave me all the reasons & nice lecture why her father is the best and scolded me for calling her father bad.

Now I called Husband-Wife together & told them assertively that when you fight; the world, media & relatives love the entertainment, it is tamasha for them. The lawyer also makes good money. Counseled them for 2 hour.

Man is supposed to listen and take care of his wife & play 4 roles to her; Father, Friend, Mother & Husband in order of priority. A girl leaves everything to start a new life, have you made her comfortable (happy environment)

A woman has all the right to have limitless expectations from husband, complaint about anything. However, when he comes home, allow him to relax & learn from their daughter, why men love daughter more than spouse. Why man wish to be greeted by daughter when he enter home.

Differences are natural & must be allowed natural expression. (do not suppress them). Now both of them should go to Gurudwara Sahib, because their marriage is union of 2 families & it was solemnized by HIS blessings. Seek HIS blessings for bliss, love & continuity of this union.  They decided to stay together and live happily.

PS: I was there at invitation of their common high profile family friend. Names cannot be revealed